Al Switzler, Joseph Grenny on speaking in absolute, the impact of powerful communication

vutran | Oct. 11, 2020, 7:10 p.m.

"Speaking in absolute and overstated terms does not increase your influence, it decreases it. The converse is also true—the more tentatively you speak, the more open people become to your opinions."

— Al Switzler, Joseph Grenny in Crucial Conversations.

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